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Activity ledger

Every open, every download, every invite — on the record.

The activity ledger is an account-level, append-only record of everything that happens in a RentKey account: who sent which invite, who opened or downloaded which report, when, and from where. It's the detail landlords ask for once they've been asked to prove their process.

Illustrative sample

Search it. Filter it. Open any entry.

Names and events are fictional.

Showing 24 of 24 entries
When Action Category Who Applied to What happened Outcome
This ledger is append-only (WORM). No entries can be edited or deleted. chain 9f3a…c41e

Field guide

See who viewed a tenant report, and when.

Every item below is a real action type from the audit-log system RentKey shares across its products — the exact machine name written to the ledger when it happens.

Every stage of a report's life is on the record, from the moment checks finish to the moment the report itself is deleted at the end of its retention window.

  • REPORT_READY — All checks completed and the report was compiled. Captures which package ran and when it became available.
  • REPORT_VIEWED — Someone on the account opened the report. Captures who, and which report.
  • REPORT_DOWNLOADED — The report was saved as a PDF. Captures who downloaded it and when.
  • REPORT_SHARED — An expiring link was created to share the report outside the dashboard. Captures who created the link.
  • REPORT_LINK_EXPIRED — A shared link reached the end of its life. Captures which link, and when it stopped working.
  • RETENTION_DELETED — The report was deleted at the end of its retention window. The report is gone; the record that it existed is not.

Why it matters: if a report is ever questioned, you can show exactly who saw it, when, and how it left the dashboard — even after the report itself is gone.

Anatomy of an entry

Nine fields, every time.

Nothing is inferred after the fact. Every entry is written with all of these fields at the moment the event happens.

Actor
Who performed the action, or "System" for automatic events.
Action
The machine name recorded, e.g. REPORT_VIEWED.
Category
One of six groups: Auth, Invite, Report, Account, Security, System.
Severity
Info, Notice, Warning, Security or Critical.
Target
The report, applicant, user or setting the action applied to.
Summary
A plain-language description of what happened.
Outcome
Success, Failure or Denied.
Timestamp
Recorded in UTC, shown to you in your local time.
Origin
IP address, approximate location, network and device — held separately.

Origin and device detail is held separately and released only on request, with a stated reason. It is never shown next to an entry by default — and every release is itself recorded, as FORENSIC_DETAIL_ACCESSED.

Append-only by design

The record can't be quietly cleaned up.

An audit trail only means something if it can't be edited after the fact. RentKey's ledger is enforced as append-only (WORM) at the database level — there is no delete button, for you or for us.

No edits or deletes — even by us

Once written, an entry cannot be changed or removed. Not by an admin on your account, not by RentKey support. If something needs correcting, a new entry is added; the old one stays.

Every export is logged

Pulling a copy of the ledger — for an audit, a filing or a legal request — is itself an event. It's recorded as LEDGER_EXPORTED, along with who ran it and whether they had permission to.

Entries outlive the reports

Report retention is yours to set. Ledger retention is longer, and fixed. When a report is deleted at the end of its window, the entry showing that it existed — and who opened it — is kept.

In practice

Search it like a database, because it is one.

A typical trip through the ledger, from a name to an answer.

Start with a name or a unit

Type an applicant, a colleague, a report reference or a unit number into search.

Narrow it down

Filter by category, time range, severity, outcome or actor until the list is short.

Open the entry

Expand it for severity, the exact UTC timestamp and the entry ID.

Pivot to the person

Follow "Everything this person did →" to see their full history on the account.

Export what you need

Pull the filtered slice as a CSV for your file — permission-gated, and logged the moment you do.

7 columns
in every ledger view
6 categories
Auth, Invite, Report, Account, Security, System
22 recorded actions
each one machine-named and logged
CSV export
permission-gated, capped, and logged

Why this takes the risk out

Everyone in the transaction gets something from it.

For landlords

If a decision is ever questioned at a tribunal or in a human-rights complaint, the ledger is your compliance record: exactly who saw a report and when, and proof every applicant went through the same process.

What independent landlords get

For property managers

Staff accountability across every building and agent, clean offboarding when someone leaves, and a record of who a report was shared with and for how long.

Built for teams & brokerages

For applicants

A chain of custody for your own data: who looked at your report, when, and what happened to it — with any question about your activity answered straight from the ledger.

How we secure applicant data

Questions

Straight answers.

Can I delete an entry?

No. The ledger is append-only (WORM), enforced at the database level — not by the customer, not by RentKey staff. If something needs correcting, a new entry is added; nothing already written is ever changed or removed.

Can RentKey staff see my ledger?

No one, including RentKey staff, can alter or remove a ledger entry once it's written. If our support team ever needs to look at your account, that access is recorded activity, not a way around the ledger.

How long is it kept?

Report retention is set by you. Ledger retention is longer, and it's fixed — entries outlive the reports they describe, including the fact that a now-deleted report existed and who opened it.

Can I export it?

Yes, if your role has permission. Exports run server-side, are capped, and are logged as their own entry — LEDGER_EXPORTED — including who requested it and whether it was allowed.

Does it record the applicant's activity too?

Yes. Invite opens, consent, identity verification and identity failures are logged the same way landlord- and staff-side actions are, so an applicant's chain of custody is as complete as yours.

Activity ledger

Give your account a record it can stand behind.

Get early access and the ledger runs from day one — every invite, every open, every download, on the record.